12. PRODUCT SUPPORT


Telix is a relatively large and complicated program. In order to sup- port Telix and to provide a means of distribution, a BBS (Bulletin Board System) for Telix support has been set up.
The Telix Software Support BBS is available 24 hours a day at 919-481- 9399. The Support BBS accepts calls from 300 baud to 9600 baud and be- yond, including v.32/v.32bis calls, and HST calls at 14,400 baud. If you have a Telix question or problem, or have found a bug in Telix, give the support BBS a call. The latest version of Telix may also be found on the support BBS.
If you're calling about a problem, try to be as specific as possible when describing the problem. Include any relevant details, such as your machine's configuration, Telix version number, resident software installed, steps taken before the problem happens, and any other things you feel are important. It is very hard to answer vague ques- tions such as, "Telix doesn't work on my PC. Do you know why?".
At the current time, the support BBS is open to all callers. Since it is extremely busy, it is almost certain that in the future it will be restricted to registered users of Telix. Registered users will also receive mailed notices of major updates to the program.

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This document was prepared by Alexandros Belsis